Privacy policy

Last updated: 27 December 2025

This Privacy Policy explains how we collect, use and protect your information when you use frompp and purchase personalised digital video messages.

Who we are

Business Name: Luca Rumi Limited
Trading As: frompp
Company Number: 14740846
Registered Office:
63-66 Hatton Garden
London
England
EC1N 8LE
Contact: hi@frompp.com

What information we collect

  • Your name and email address
  • Child’s first name (to personalise the video)
  • Any details you choose to share for personalisation
  • Order and payment information (processed securely by Shopify and payment providers – we never see your full card details)
  • Basic site analytics and cookies

How we use your information

  • To create and deliver your personalised video
  • To email confirmation, updates and your download link
  • To provide customer support
  • To optionally invite you to leave a review (via Judge.me)
  • To improve our website and service

Sharing your information

We only share your data where necessary to run our service:

  • Shopify – store and order processing
  • Payment providers – to securely process your order
  • Judge.me – optional review invitations
  • Email delivery services

We do not sell personal data.

Where your data is stored

Your information is stored securely within Shopify and trusted service partners. Some providers may store data outside the UK or EU, but only where appropriate safeguards (such as Standard Contractual Clauses) are in place.

How long we keep information

  • Order records: up to 7 years (legal requirement)
  • Personalisation details: kept only as long as needed to create and deliver your video, then removed

Children’s Privacy

Parents / guardians may provide a child’s first name and details purely for the purpose of creating the personalised video. We do not directly market to children and do not create accounts for children.

Your rights (UK GDPR)

You can:

  • Request access to your data
  • Request correction
  • Request deletion (where legally possible)
  • Object to or restrict processing in certain circumstances

Contact us at hi@frompp.com to exercise your rights.

If you are unhappy with how your data is handled, you also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Legal Basis

We process your data because it is necessary to fulfil your order, provide customer support, and because you choose to share details with us for personalisation.

Cookies

Our site uses standard Shopify cookies and analytics to help the site function and understand how it is used. You can control cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be shown here with a new “Last updated” date. Continued use of the website means you accept any changes.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:
hi@frompp.com

frompp is a trading name of Luca Rumi Limited.