Terms of service

Last updated: 27 December 2025

Welcome to frompp. By using our website or placing an order, you agree to these Terms. Please read them carefully.

Who we are

Business Name: Luca Rumi Limited
Trading As: frompp
Company Number: 14740846
Registered Office:
63-66 Hatton Garden
London
England
EC1N 8LE
Contact: hi@frompp.com

What we do

frompp creates personalised digital video messages for entertainment and personal enjoyment. You provide details, we create the video, and we deliver it to you digitally.

Ordering & Delivery

  • Orders are placed online through Shopify.
  • Payment is taken securely at checkout.
  • We aim to deliver videos within approximately 3 days.
  • At busy periods, it may take a little longer – but we always do our best.
  • Your video is delivered digitally via email.

Digital Product Policy

  • All videos are personalised digital products.
  • No physical goods are supplied.
  • You are purchasing a licence to use the video, not ownership of the content.

Refunds

Because every video is custom made, we do not offer refunds unless:

  • we fail to deliver your video
  • the video is clearly incorrect based on the details you provided

If there is a genuine issue, email us at hi@frompp.com and we will help.

How you can use your video

Your personalised video is for personal enjoyment.

  • You may show it to friends and family
  • You may share it on social media
  • You may NOT sell it, license it, claim ownership or use it commercially

Character & Branding Notice

frompp creates fun, personalised fan-style video experiences inspired by popular superhero themes. These experiences are independently created and are not official products of, or endorsed by, Marvel, Disney, Sony Pictures, or any other rights holder.

Spider-Man and any related characters, imagery and trademarks remain the property of their respective owners. frompp makes no claim of ownership and does not present these videos as official Spider-Man products.

All videos are for personal enjoyment only and must not be used commercially.

Your responsibilities

  • All information you submit must be accurate.
  • You must have permission to provide any personal details you give us.
  • Do not upload anything offensive, harmful, illegal or inappropriate.

Our rights

  • We may refuse or cancel an order if details provided are inappropriate.
  • We may update these Terms if needed.
  • We may update product features or availability.

Liability

We provide our service with care, but we cannot be responsible for:

  • any incorrect information you provide
  • delays caused by email or technology issues outside our control
  • your use or sharing of the video after delivery

Our total liability is limited to the price you paid for your order.

Legal Stuff

  • These terms are governed by UK law.
  • If any part of these terms is found invalid, the rest still applies.

If you have questions, contact us at hi@frompp.com.

Thank you for using frompp!